Privacy policy

Jen Wressell Consulting respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply.

1. What information we collect

Depending on how you interact with us, we may collect:

  • Your name, email address, telephone number and business details

  • Information you provide through our website, enquiry forms, questionnaires or surveys

  • Information relating to your participation in consulting, mentoring, workshops, programs or retreats

  • Billing, invoicing and transaction information

  • Your communication and marketing preferences

  • Feedback, testimonials and survey responses

  • Technical information such as your IP address, browser type, website activity and referring website

  • Any other information you choose to provide to us

We generally do not need sensitive personal or health information to respond to a website enquiry. Please do not include confidential client information, health information or identifying information about another person in an online form unless we have specifically asked for it and you are authorised to provide it.

2. How we collect information

We may collect personal information when you:

  • Visit or use our website

  • Complete an enquiry, registration or application form

  • Subscribe to our mailing list

  • Book a consultation, workshop, program or retreat

  • Attend one of our events

  • Communicate with us by email, telephone, social media or another channel

  • Complete a survey or provide feedback

  • Make a payment

  • Are referred to us by another person, with your consent or where otherwise permitted by law

We may also collect limited website usage information through cookies, analytics and similar technologies.

Where practical, you may contact us without identifying yourself. However, we may need your contact details to respond to an enquiry, provide a service or process a booking.

3. Why we collect and use your information

We collect, hold and use personal information to:

  • Respond to enquiries

  • Provide consulting, mentoring, education, workshops, retreats and related services

  • Assess whether a program or service is suitable for you

  • Administer bookings, payments and event arrangements

  • Communicate with you about services you have requested

  • Send newsletters, resources or promotional information where you have consented, or where otherwise permitted by law

  • Improve our services, programs and website

  • Obtain and publish testimonials with permission

  • Meet our legal, accounting, insurance and record-keeping obligations

  • Protect the security and integrity of our website and business systems

  • Manage complaints, disputes and risks

We will not sell your personal information.

4. Email marketing

If you subscribe to our mailing list or otherwise consent to receiving marketing communications, we may send you information about our services, programs, retreats, events and resources.

You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting us directly. Unsubscribing from marketing will not prevent us from sending necessary communications relating to an existing booking, service or transaction.

5. Cookies and website analytics

Our website may use cookies and analytics tools to understand how visitors use the website, improve its performance and measure the effectiveness of advertising.

These tools may collect information such as your IP address, device type, browser, approximate location and pages viewed.

You can manage or disable cookies through your browser settings. Disabling cookies may affect how some parts of the website operate.

6. When we disclose information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business or provide our services. These may include:

  • Website hosting and technology providers

  • Email marketing and customer communication platforms

  • Booking, registration and payment providers

  • Accountants, lawyers, insurers and other professional advisers

  • Contractors and facilitators assisting with our programs or events

  • Accommodation venues, caterers or event providers where required to manage your booking

  • Government agencies, regulators or other parties where required or authorised by law

We only provide third parties with the information reasonably required for them to perform their role.

7. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These steps may include secure technology platforms, password protection, access controls, multi-factor authentication and limiting access to people who require the information for legitimate business purposes.

No method of electronic transmission or storage is completely secure. If we become aware of a data breach, we will assess and respond to it in accordance with applicable Australian law.

8. Retaining your information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected or to comply with legal, taxation, insurance and record-keeping obligations.

When information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it.

9. Accessing or correcting your information

You may ask to access the personal information we hold about you or request that incorrect or outdated information be corrected.

To make a request, contact us using the details below. We may need to verify your identity before providing access or making a correction.

In some circumstances, the law may allow us to refuse access. If this occurs, we will explain the reason where we are legally permitted to do so.

10. Privacy complaints

If you have a question or complaint about how we have handled your personal information, please contact us using the details below.

Email - hello@thewellbeingcurators.com

We will acknowledge your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au
Telephone: 1300 363 992

11. Third-party websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

12. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The current version will be published on our website with the date it was last updated.

13. Contact us

For privacy questions, requests or complaints, please contact:

Privacy Officer
Jen Wressell Consulting
Email: hello@thewellbeingcurators.com